Sprout

Legal

Sprout privacy policy

Draft for legal review, October 2026

This policy explains how we handle personal information when you use Sprout, including the website at https://feat-sprout-preview-profile-5ea7a2a.ocd.dev, the apps hosted on Sprout, Sprout's Agent, and the connection between Sprout and AI apps such as ChatGPT, Claude and Cursor. It doesn't replace the privacy notice of an app that someone else builds and runs on Sprout.

Who we are

OpenCloud Solutions Limited (company number [company number to be supplied], registered office [registered office to be supplied]) operates Sprout. In this policy, "we", "us" and "our" mean OpenCloud Solutions Limited. We are the controller of the personal information described here, except where this policy says that an app owner decides how it is used.

Scope and roles

We decide how account, plan, support, security and service-operation information is used to run Sprout.

When you build an app, you decide what it collects from the people who use it, and we host the app and its data for you. You are responsible for telling those people how your app uses their information and for getting any permission the law requires.

If you use an app that someone else built, that person runs the app and decides how it uses your information, so please ask them first. You can report an app that collects information deceptively.

When you build with your own AI app, such as ChatGPT, Codex, Claude or Cursor, the company behind it processes your conversation, including what it sends to and receives from Sprout, under its own terms and privacy policy. We receive only the requests your AI app sends to Sprout, not the rest of your conversation, unless your AI app includes it in a request.

When you use Sprout's Agent, we send your messages, any files you attach and the parts of your app the Agent works on to the AI provider you connected, OpenAI or Anthropic, so it can do what you ask. That provider processes them under your agreement with it and its own privacy policy.

Information we handle

We may handle:

How we use information

We use information to:

Our legal reasons for using information are:

We don't sell personal information, and we don't use it for targeted advertising.

Who we share information with

We share information only when it is needed to run Sprout, or in the situations below:

Review by Sprout administrators

People at OpenCloud Solutions Limited who run Sprout may open any live app, including private apps, with their own administrator account. They may look at an app's limited logs and read a Sprout Agent conversation in a read-only view. They may also download the protected record of a single Agent run, which can contain conversation text and app code, and each download is recorded. They do this for safety, abuse and security reviews, and to work out why something failed.

This access doesn't let them act as you, send messages, use your AI account, edit your app, see secret values or get round your app's own data rules.

International transfers

Our service providers, Stripe and the AI companies you choose to use may process information outside the UK, including in the United States. Where the law requires it, we protect these transfers with safeguards such as UK adequacy regulations or approved contract terms for data transfers.

How long we keep information

We keep account and app information while your account or app is active and for as long as we need it to provide Sprout. We keep other information for as long as we need it for security, backups, resolving disputes and meeting legal duties.

When you delete your account from your preferences, we take your apps offline and then delete your account, your apps and their data, your Agent conversations and your connected AI accounts. We keep a limited set of records, such as security and audit records, where the law or security requires it, and Stripe keeps its own payment records.

Security

We protect information with encrypted connections, credentials that can do only what they need to, separate data for each app, checks on who can open private apps, data rules inside each app, limited and redacted logs and results, and a separate way to enter secrets. No system is completely secure, so we can't promise that information will never be accessed or lost without permission.

Your choices and rights

You can update your name and profile picture, change your email address and delete your account from your preferences. You can manage your apps through Sprout or your AI.

Under UK data protection law, you have the right to:

You may have similar rights under the law where you live.

To make a request, email support@sprout.is with Privacy request in the subject. We may need to check that you control the account before we respond. We will reply within one month, or longer where the law allows. Some information may be kept when we need it for security, fraud prevention, legal duties or to protect other people's rights.

If you're unhappy with how we handle your information, you can complain to the Information Commissioner's Office, the UK data protection regulator, or to the regulator where you live. We'd appreciate the chance to put things right first.

Children

Sprout is not directed to children under 13, and you must be an adult to hold a Sprout account (see our terms). Please don't create an account for a child, or give us a child's personal information, unless you have the legal right to do so and any consent the law requires.

Families can still use Sprout together. A parent or guardian holds the account and is responsible for the apps they build, including apps that family members use. If children will use your app, think carefully about what it collects and whether it suits them.

Changes to this policy

We may update this policy as Sprout changes. We'll show the new date at the top of this page and, where the law requires, tell you in another way too, such as by email.

Contact

Questions and privacy requests: support@sprout.is

Post: OpenCloud Solutions Limited, [registered office to be supplied]

Help with Sprout: Sprout support